New for 2019: Our wheels now come with a lifetime 'no questions asked' rim replacement for FREE. If you have any kind of rim failure, NEXT will replace your broken rim, including rebuild labor, for free. This is retroactive to the original owner of any NEXT wheels, not just new purchases.
Please note that this is valid only for the original owner of the wheels. If you picked up a set used, our traditional $250 replacement policy still holds, and is still a great deal. All other aspects and steps apply as below.
DO NOT ORDER THIS ITEM UNLESS YOU'VE GOT A BROKEN WHEEL, PEOPLE!! It's a warranty not an insurance policy you have to sign up for. Read the instructions below. Don't read between the lines, just read. - The Management
Step 1: Break your wheel while riding your bike. If it shows up and its just a non structural scratch or dried energy drink or petrified vomit (looking at you, triathletes) we will true the wheel up and send it back to you for further breaking. If the wheel broke when you were not riding your bike, like because you drove into your garage, or backed over it, or the airline broke it, or the UPS truck caught on fire and melted your bike (true story), or angry squirrels chewed through the rim, we will help you navigate any applicable insurance coverage/reimbursement and immediately replace the rim for a nominal fee of $250 dollars while that process is ongoing. Feels reasonable.
Step 2A: Moment of silence to reflect on the passing of your rim, it is the least you can do. If you feel compelled to say a few words, this would be the time.
Step 2B: CLEAN THE WHEEL. Pretty please. No, seriously, like hit that thing with a hose and a brush, OK? Really. Do it. Don't make us dip the wheel in cow manure before we ship it back (we are in Vermont, don't push us). Also, remove all tires, tubes, cassettes, skewers, everything. If you send us your skewer we will very likely loose it and deny that we ever saw it. It's like a skewer black hole up in here. DO NOT cut the hub out or cut spokes. We need the WHOLE WHEEL back.
Step 3: THIS IS IMPORTANT! Add this item to your cart (zero cost for original owner, $250 dollars otherwise). We need you to process the repair via the website as that will generate a work order and internal tracking number and allow both parties to communicate regarding the repair and track return shipping, etc.
Step 4: You ship the wheel to us. Send to: NEXT Cycling, 76 Bear Mountain Road, Bolton VT, 05676 (NOTE: please print and place a copy of the web order in the box, ideally tucked in between two spokes so we can find it). Please do not require a receipt signature when you prepare the shipping label.
Step 5: We replace the rim with the closest match current product rim we have. Graphics may not match 100%. If you wish to wait we can always special order a perfect match for you. We replace any broken spokes and we rebuild with all new nipples. Yes that is free too, cause we like you and we want you to have nice things.
Step 6: We ship the wheel back to you for free (even 2nd owner wheelsets). IMPORTANT: We will ship ONLY to the address you used on the web order. Please don't email us a different shipping address. Please. Pretty please. Let's keep this organized, OK?
We this is the absolute best rim warranty on the planet. Period. No rebuild charge, no labor fees, no charge for spokes and nipples. Just lifetime wheels. Please help us to help you by making this easy on us by following the instructions. Things are always busy here and the process laid out above will keep things organized and running smoothly. We don't need to exchange a million emails to get this done.
Small print: Hubs are covered by the manufacturer's warranty and are not covered by the lifetime warranty. We will help you deal deal with any hub issues that may arise. Wear items such as bearings or break pads are not a warranty item. This program applies to NEXT carbon rims only.
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