Warranty & Returns
Warranty & Returns
24 Month Warranty on Wheels and Accessories
NEXT Cycling stands behind every product we sell. We appreciate your vote of confidence in the quality of our product as evidenced by your purchase! We are confident in our quality control and vendors as well, and as such we offer an 24 month warranty to the original purchaser against defects in workmanship and/or materials of the rims, spokes, and hubs. We don't private label hubs, we use the best hubs and spokes we can get and we don't expect any issues with those. However, if there is a problem, we are going to take care of it for you and not pawn you off on our vendor. Your satisfaction in your relationship with us has value and we are going to work hard to protect it.
If the original purchaser discovers within the warranty period a defect in materials or workmanship, please notify NEXT Cycling promptly so the matter can be corrected. (Valid proof of purchase is required). NEXT Cycling reserves the right to provide replacement parts or products or, in the event that NEXT Cycling is unable to repair the product to conform to this limited warranty, we will – at our sole discretion - provide a replacement product. This warranty does not apply to any defects caused by negligence, misuse, alteration, abuse, accidents, running it over with your car, etc. We also do not cover damages resulting from improper shipment (other than first shipment at time of purchase, which is insured), improper storage, use not consistent with the original intent for the product, neglected or poor maintenance, improper assembly, assembly with non-compatible products, normal wear and tear, or modifications to the original product. This warranty specifically excludes surface finishes and cosmetic treatments including but not limited to surface finishes and decals. In the event of legal action, the sole proper venue for all claims or disputes under this warranty shall be contested in the courts of the State of Vermont.
No Questions Asked Rim Replacement Plan
We understand that you want to get RAD on your new wheels. We understand that you want to race these things, and we hope that you drive them pretty irresponsibly cause what is the point of light, fast, stiff wheels if you don't get after it? But... sad trombones...what if you wreck them? Fear not! We want you to know that we have your back, and we got our money the first time we sold you your wheels, so we don't need to get into your wallet again, that isn't cool. What is cool is giving you a new rim and rebuild at under our cost. For a flat fee of $250, and we get you back on our wheels, looking good. And we split the shipping with you cause that's fair. You mail us your busted wheel, we mail you back your old wheel with a fresh rim. We cover some of our costs, and you get to huck your meat all over the place and don't have to check up cause your wheels cost more than your car. Cool? We think so.
You can purchase this here.
If a wheel set has not been ridden within 30 days it can be returned to NEXT Cycling for a complete refund of the original purchase price minus original shipping charges. Customer is responsible for shipping back to NEXT Cycling. If the wheels have been ridden, then the policy is to repair and replace the wheel should a problem arise, per the warranty and rim replacement policies. Refunds will not be given on wheel sets that have been ridden or used.
Limitation of Liability
The sole remedy for breach of the limited warranty set forth herein is NEXT Cycling repair, replacement as described herein. In no event shall NEXT Cycling be liable for any other damages or liability, including special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict tort, or any other legal theory, and including damages arising from or related to any physical injury to person or property. Some states do not allow the exclusion of incidental or consequential damages, so the above exception may not apply to you. This warranty, and statutory law, gives the consumer specific legal rights and those rights may vary from place to place.